Why this exists

Someone has to out this bunch of cowboys.

Despite all their marketing about it being 'our train service', their business is quite simply exploitation - taking advantage of people who have no other realistic way of getting to and from work.

As a season ticket holder and daily sufferer, I have seen prices go up and up while the service itself has got worse and worse - especially during peak times.

Late-ness and over-crowding are normal. The trains are invariably untidy. The toilets are a horror show.

Ring their customer 'care' line and you'll get stone-walled with platitudes and apologies but NOTHING changes. They once even sent me a £10 travel voucher by way of apology for some cock up I can't quite recall now - do they think I want to go on their trains more?!!

Their latest insult - which prompted me to do one of these blog things - came the other day. My Cambridge-bound train was terminated at Hitchin at about 11 o'clock at night...

No bus was waiting (it turned up 35 minutes later driven by a sweaty bloke wearing a torn jumper)

An elderly passenger with bags - who was clearly bewildered by having to navigate a strange station late at night - had to be helped by fellow passengers because no staff were on hand.

On speaking to the 'care' line the next day, I was told that staff at Hitchin knock off at 9pm. 'No policy or plan is in place to extend their workers' hours at time of disruption'. Brilliant.

This is the perfect example of their 'sod the customer' attitude. They wouldn't want upset their workers as they unleash merry hell on their punters.

Interestingly, the one area they seem to be investing is in the 'revenue recovery' department. Travel between Cambridge and London Kings Cross and you'll get asked for your ticket so many times you may as well as stick it your forehead.

Bastards.

Maybe they'll struggle to ignore this blog as easily as they ignore calls to the careline?